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MannequinStore Policies and Terms


Mannequin Return Policy
  • To initiate a mannequin return, you must contact us within 3 business days (including the day of receipt) of receiving mannequins. After that time, all sales are final.
  • Please email support@mannequinstore.com for a return authorization number prior to shipping an item back.
  • Returned mannequins must arrive back to us in NEW, unused condition, with ALL proper packaging and in original (or comparable) boxes.
  • Mannequins must be postmarked within 7 calendar days of initiating return.
  • A 30% restocking fee will be assessed, in addition to any processing fees.
  • Buyer is responsible for return shipping and insurance.
  • Buyer is responsible for any damages that may occur in transit back. Shipping insurance is recommended.
  • Mannequin boxes damaged during the return process will incur an additional charge of $23 for replacement.
  • Shipping is NEVER refundable.
  • Refused packages automatically incur a 35% restocking fee.
  • Unauthorized returns incur an automatic restocking fee of 35%, without exception. If mannequins arrive back damaged in any way, MannequinStore will reduce the refund amount further, as deemed necessary. In some cases the mannequins will arrive in such poor condition that they cannot be sold, even as clearance items. In this case, MannequinStore reserves the right to refuse any refund. Mannequin Store will ship damaged mannequins back to the customer at the customer's request and expense.
  • Canceled orders incur a 5% processing fee.

 

  If you receive a damaged mannequin, please keep the carton and all packing material and contact Mannequin Store and the shipper (FedEx, UPS) immediately (they will want to inspect the damage.) We require photos of both the mannequins and the box (from all angles, including a clear view of the shipping label), and cannot proceed until these are received. Upon approval, we will ship replacement part(s) and labels to retrieve the damaged ones. We do not offer refunds on mannequins when damaged parts (or entire mannequins) can be replaced.
We cannot ship mannequins/parts by any express method, nor can we replace items shipped outside the US.

If the customer fails to notify MannequinStore of any damage prior to returning the mannequin, all damages noted upon arrival back will be the responsibility of the customer. It is also the customer's sole responsibility to package the mannequins adequately, in sturdy boxes, and with packing material that will ensure a secure arrival back to Mannequin Store. Improper packaging will likely result in damaged mannequins.
 
If you receive a defective item, please contact us immediately. We will replace mannequin parts. We do not offer refunds on imperfect mannequins that can be remedied with replacements or parts.

There are NO refunds for any inflatable mannequin which has been inflated.
 



Payment Options

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You may purchase your mannequins with your Visa, MasterCard, Discover or American Express card, with PayPal.com via our website, or you can call or email your order.

Phone Orders - 360-527-2202

Purchase orders may be accepted for pre-approved companies and government agencies.
Large orders, international orders, and custom orders require prepayment via direct bank deposit.

Any orders not paid in full within 30 days of receipt are subject to a 6% monthly finance charge.

We do not ship mannequins COD.




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